A screen capture of a press announcement about the new FEMA NFIP call center.

FEMA launches NFIP Call Center Pilot Program

The Federal Emergency Management Agency (FEMA) on June 15 launched a National Flood Insurance Program (NFIP) call center pilot program to serve and support policyholders with the servicing of their claims. Flood insurance claims can be complicated, and policyholders may have questions in the days and weeks following a disaster. The NFIP call center is reachable at 1-800-621-3362, and will operate from 8 a.m. to 6 p.m. (CDT) Monday through Friday. Specialists will be available to assist policyholders with the servicing of their claims, provide general information regarding their policies, and/or offer technical assistance to aid in recovery. For those who prefer to put their concerns in writing, a “Request for Support” form is posted here, which can be filled out and emailed or faxed to 540-504-2360. Call center staff will be able to answer questions, including questions such as “How do I file a flood insurance claim? What type of documentation is needed? Can I still obtain disaster assistance even though I have a flood policy?” as well as more complicated insurance questions about the extent of coverage and policy ratings. The call center also will be open to disaster survivors who have general questions about the NFIP. Have the following information available when calling: contact information (name, telephone number, email address if applicable); policy number; address of damaged property; and name of flood insurance carrier. The NFIP call center pilot program is part of FEMA’s ongoing commitment to effective, long-term improvements to the NFIP.

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